Refund Policy

Welcome to the VALTORELYXIS Refund Policy page. We strive to ensure you are completely satisfied with your purchase. However, if there is an issue, our refund policy is outlined below.

Eligibility for Refunds

• All requests for refunds must be made within 30 days of purchase.
• The item must be unused and in the same condition that you received it.
• Proof of purchase is required to process any refund.

Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Downloadable software products
• Personalized items

How to Request a Refund

If you need to request a refund, follow these steps:

1. Contact our customer service team at [email protected] with your order details.
2. Wait for a response from our team, which usually takes 1-2 business days.
3. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Late or Missing Refunds

If you haven't received a refund yet, please check your bank account again and then contact your credit card company. It may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: VALTORELYXIS, 123 Commerce St, Suite 456, Anytown, CA 12345.

Shipping Returns

To return your product, you should mail it to: VALTORELYXIS, 123 Commerce St, Suite 456, Anytown, CA 12345. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Thank you for shopping with VALTORELYXIS. We appreciate your business and are committed to providing you with the best possible service.